Common Issues
The Chrome extension won’t install
- Make sure you’re using a recent version of Chrome or a Chromium-based browser.
- Check that you’re signed into the Chrome Web Store with the same Google account you use for browsing.
- Try removing the extension and re-adding it from the Chrome Web Store.
The extension isn’t connecting to my dashboard
- Log out of the extension and log back in.
- Refresh your dashboard.
- Make sure your LinkedIn account is connected under Settings → LinkedIn Accounts.
My LinkedIn account won’t connect
- Re-authorize LinkedIn from Settings → LinkedIn Accounts.
- Check that you’re logged into the correct LinkedIn account in your browser.
- If it still fails, disconnect and reconnect the account.
Comments aren’t being generated
- Check that you have targets set up (accounts to monitor and/or keywords). See Setup Targets.
- Check your credit balance — generating comments consumes credits. See Lifetime Deal Credits.
- Check your Topic Filters — posts may be filtered out. See Topic Filtering.
Comments don’t sound like me
- Your Commenting Voice configuration drives comment style. Review your tone, persona, and custom instructions.
- In Manual Mode, edit the suggestions — every correction teaches GrowReach your style.
Auto Mode isn’t posting
- Check that Auto Mode is switched on for the relevant account.
- Check your timezone settings — Auto Mode posts in your timezone.
- Check your credit balance and comment/day limits.